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The News Desk

Meet the Team: Alexis Darby

Author: James Gillam

5 May 2023

How long have you been at the PTA?

I joined the Transperth Train Operations Customer Service team in November 2022. Having recently received permanency, I hope to be here for the long haul.

Describe your role – what’s a typical day/week?

It’s very diverse, with each day offering plenty of variety, critical thinking and problem solving. Organisation is key, starting the week off by preparing and reporting and responding to customer feedback and enquiries. I also provide operational support to the Customer Service team on the rail network as well as preparing group bookings.

With whom do you work most closely?

Daileen is the other half of the CS Admin team, we work together to ensure the smooth running of our projects and day to day operational tasks. I also assist the Transperth Education team to prepare group bookings with teachers and school staff, and communicate with the Customer Service team on the train lines, bus network and ferry service regarding group travel.

What drew you to this role?

I previously worked with the Visitor Services team at the Rottnest Island Authority organising accommodation group bookings, so I welcomed the opportunity to join the PTA team to expand my skill set on Perth’s public transport network.

What’s the best thing about your job?

Hearing the laughter and excitement of school students from my office at Perth Station each day, as they travel through the station on their various excursions, knowing I’ve helped assist them with a seamless and safe journey! A particular highlight is seeing the delight of students travelling from country and intrastate locations enjoying the sights of a big city via the Transperth network.

Your favourite memory from your time in the job?

Participating in Radio Lollipop Day to help raise valuable funds for this very worthy charity, where volunteers provide care, comfort, and entertainment for children in hospital. This year I dressed as a penguin and I’m already planning next year’s costume!

Rapid fire about me:

  • Favourite movie: Forrest Gump
  • Favourite musician/band: Counting Crows
  • Favourite holiday destination: Currently exploring the Philippines
  • One item on my bucket list: Snorkelling at the Galapagos Islands
  • Word/s that best describes me: Enthusiastic, friendly, motivated, loyal

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