12 Aug 2025
Our transit officers play an important role in keeping all our passengers safe, often placing themselves at risk to do so. They come from all walks of life, from pastry chefs to early childhood educators. Right Track recently spent five minutes with A/transit supervisor Sam Ball, discussing how she made the move from education to becoming a transit officer, and her experiences so far.
What motivated you to transition from an early childhood education to becoming a transit officer?
The motivation to make the move came when I no longer felt passion for the childcare industry. It had changed a lot over the 12 years I was involved. I had a lot of personal things happening in my life, and I felt with everything that was going on that a change in career would help me find the passion I once had. I still wanted a career where I could make a difference every day, but wanted something that would challenge me, not only professionally but personally as well. I wanted the chance to be able to offer back to the community and help other people who had been through, or were going through, some of the same situations I had been going through myself.
Did you consider any other career paths before deciding to apply for the role of a transit officer? If so, what drew you to this role specifically?
I had always contemplated applying for the police as I thought it was a role I could make a difference in. While I was researching this, I came across the advert for transit officers and did some more research into the role. I liked what I read, and it enticed me to apply for the position. Unfortunately, I did not make it the first time around, but I was better prepared for the second round - it was not something I was willing to give up.
What challenges did you face when adjusting to the role of a transit officer, and how did you overcome them?
The biggest challenge was conflict. I’m not one who likes conflict if I can help it, so it was a bit of a learning curve being able to deal with situations. Overcoming this was not difficult to do, I just reminded myself on a daily basis that it was part of the role, and I knew that when I applied. I learnt to leave what happened at work at the door when I took the uniform off, that way it did not leak into my personal life. I also had to remind myself in the beginning that the conflict and abuse were not directed at me personally, but at the uniform.
How have your previous skills and experiences, particularly from your career in childcare, helped you in your role as a transit officer?
My skills and experience from childcare help me build relationships with our customers, but also colleagues from varying backgrounds. My previous career taught me patience in dealing with difficult people. My personal experiences have taught me empathy and being able to assist people who have been through, or are going through, similar situations to what I went through. Sometimes all people need is someone they can vent to, who will listen without judgement.
What do you enjoy most about your role as a transit officer, and what aspects of the job keep you motivated?
I have been in my role as a transit officer for nearly four years now (since starting training) and I enjoy every aspect of the role. You come to work knowing that no two days are going to be the same. Every day is different, and we get to engage and interact with different people, helping them and building relationships with them. The diversity of the role and the opportunities you are given in the role are vast as well. This includes being able to be a part of programs like Right Track, where we get to go out into the community and make a difference, whilst being able to teach young people about our role and what we do. I love the amount of support you get from the organisation as well, they are always happy to help you out and encourage and support you in your career progression, as well as anything outside of work. I know this will sound cliché, but it really is like extended family.
What advice would you give to someone considering a career as a transit officer?
My advice to anybody wanting to become a transit officer is to make sure you do your research on the position first. The role is a demanding one and some days can be really tough. It takes a certain type of person to be able to do a role like this, you will need a thick skin and good communication skills. If you catch public transport, talk to the transit officers you may see at the station and get their perspective on the role, ask questions. Attend an information session, where you can ask questions and gain more in-depth information on the role itself. It honestly is a rewarding career if it is one you choose to do.
Think you’ve got what it takes? Want to know more about how to become a transit officer with the PTA? Click here.
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