Your safety is very important to us and everyone has the right to a safe journey. We have many ways we look out for you while you use Transperth.
Look around the next time you're at the station, on a train, ferry or bus. You might not see it at first but there are 1000s of cameras everywhere watching out for you.
Our staff are always there to help if you ever feel unsafe or need assistance. If you can't see one of our friendly staff members we have emergency buttons located on all train station platforms and some bus stations. Next time you are down at your train station look out for them - you may need to use it someday.
But how does that emergency button work? We have a Central Monitoring Room (CMR), where live footage from cameras on the network is viewed by staff 24 hours a day. When you press the emergency button, your call is answered by staff at the CMR and help can be sent to you. But remember our CMR team are busy making sure all of our passengers are safe so misuse of the emergency button is an offence.
When would you need help?
If you're ever unsure it's best to ask for help
- If you or someone drops something on the track
- If you see a fight
- If you notice a fire
- If you see vandalism taking place
- If you ever feel unsafe
- If you start to feel unwell or sick.
So remember, if you see anything like this then speak with our friendly staff or press the emergency button.
What are my rights and responsibilities?
Everyone has a right to travel on Transperth and everyone has a right to feel safe. With rights come responsibilities. Whether you are on a school bus, or sharing a service with other people in the community, it is very important that you respect the driver, other passengers and Transperth property.
Here are some of your responsibilities-
- Carry your SmartRider with you at all times. It is your student identification
- Tag on and off
- Keep clear of the doorways, on both the inside and outside of the train
- Stand for adults
- Keep volume of audio devices down
- No littering or graffiti
- No eating or drinking while on board.
If things go wrong?
What happens if:
- You get off at the wrong stop or station
- A train has been cancelled or a bus is broken down
- Someone's making you feel scared
- You see something unsafe.
- You lose your SmartRider
Sometimes not everything goes to plan. It's ok, with these simple tips you'll be back on your way in no time.