Tell your child not to panic. When travelling somewhere new, or even somewhere they have been to hundreds of times before, it’s easy to get distracted and end up at the wrong stop. Here’s what to tell your child to do:
Sometimes Transperth services are disrupted. There are two types of disruptions that can occur on our network; planned and unplanned, but the best way to be informed is to be signed up for Transperth Travel Alerts through My Account. Travel Alerts allow you to plan ahead and help you prepare your child for any changes in their journey. Register for ‘My Account’.
Disrupted Train Services
If a train breaks down while your child is on it?
If your child can not locate their SmartRider and it is definitely lost, there are a couple of steps that either you or your child need to take:
* Please note, to speak with the InfoLine regarding your child’s SmartRider card, you need to be listed as a ‘Third Party’ on the card.